General Questions
We understand that purchasing fine jewelry can be a significant investment, which is why we offer financing options to help make it more affordable. We work with reputable financing partners to offer a range of flexible payment plans that fit your budget and allow you to spread out the cost of your purchase over time. Our financing options can help you get the jewelry you want, when you want it, without having to pay for it all at once. Please visit www.JacqCo.com/financing for more details and qualifications!
We do offer a layaway plan as an another option for those who want to make a purchase but need a little extra time to pay. This can be a great option if you have your eye on a piece you love but don’t have the funds to pay for it all at once. Our layaway plan is a flexible and convenient way to make your purchase without accruing interest charges or taking on additional debt. Please contact us or visit our store to learn more about our layaway plan and see if it’s the right option for you.
Please visit us in store to purchase gift vouchers for any dollar amount that you may desire.
We stand behind the quality of our products and want our customers to be completely satisfied with their purchases. Our in house jewelry line comes standard with a 12 month warranty against any manufacturing defect(s) at no cost to you. Additional warranty plans are available through our partnership with the JM Care Plan program. This additional warranty is completely optional and can only be added at the time of the original purchase. Please visit www.JacqCo.com/warranty for more information.
Caring for your jewelry is important to keep it looking beautiful and sparkling for years to come. Here are some general tips for jewelry care and maintenance:
- Store your jewelry in a clean, dry place, preferably in a jewelry box or pouch to protect it from dust and scratches.
- Avoid exposing your jewelry to chemicals, such as perfume, hairspray, and household cleaning products, which can cause damage or discoloration.
- Remove your jewelry before engaging in activities such as swimming, showering, or exercising, as exposure to moisture or sweat can damage it.
- Clean your jewelry regularly with a soft cloth and mild soap and water to remove dirt and oils that can accumulate over time.
- Although these self care tips are great to follow, we always recommend stopping in and having them professionally cleaned and inspected periodically by us.
Following these simple tips can help keep your jewelry looking its best and ensure that it stays in good condition for years to come.
Please visit www.JacqCo.com/returns for complete return & exchange details!
We do offer same day express service appointments while you wait, however subject to availability. Typical repair wait times may take up to about a week and depending on the scope of work, may be longer. Visit our store today for an accurate evaluation and quote or please visit www.JacqCo.com/services for complete details on all jewelry repair services that we offer!
We do offer a wide range of watch repair services which include watch battery replacements, most of which are done within minutes while you wait and do not require any appointments. Visit our store today so we can replace the battery in your watch quickly and efficiently, ensuring that it keeps accurate time or please visit www.JacqCo.com/services for complete details on all watch services that we offer!
We certainly do. We offer a convenient and hassle-free solution for selling your old or unwanted gold, jewelry, high-end watches, and coins. Don’t let your old or unwanted jewelry collect dust in your jewelry box. Visit our store today or contact us to schedule an appointment and see how much your items are worth. Let us help you turn your unwanted jewelry into cash! Please visit www.JacqCo.com/services for complete details on our buying process!